At Elina Chop, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains our process for handling product returns, replacements, and refunds for orders placed on our website.
Eligibility for Returns
We accept returns only if:
- The product is defective or damaged upon delivery
- The product received is incorrect or missing parts
- The product is unused, in its original packaging, and reported within the return window
Please note that we do not accept returns for change of mind or if the product has been used, damaged, or altered after delivery.
Return Request Period
Customers must report any issues within 7 days of receiving the order by contacting us at [email protected]. Requests submitted after this period may not be eligible for return or refund consideration.
Return Process
- Contact our customer support team via [email protected] with your order number, a description of the issue, and relevant photos (if applicable).
- Our team will review your request and provide instructions for the return or replacement process.
- Once approved, the product must be returned in its original packaging with all included accessories.
Inspection and Approval
After we receive your returned item, it will be inspected for quality and condition. If the return meets our criteria, we will approve a replacement or issue a refund as appropriate.
Refund Process
Elina Chop operates on a Cash on Delivery (COD) payment system.
Refund processing typically takes 7–14 business days from the date the returned product is received and approved.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products not caused by delivery
- Products with missing packaging or accessories
- Items marked as “Final Sale” or “Non-Returnable”
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at [email protected] with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
Exchange Policy
We currently offer product exchanges only for defective or incorrect items. Exchanges for different models or colors are not supported at this time.
Policy Updates
Elina Chop reserves the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have questions or need assistance with a return or refund, please contact us at:
Email: [email protected]